Privacy Policy

1. Information We Collect

When you use thanksm8, we collect the following information:

• Account Information: Name, email address, and password when you create an account
• Business Information: Business name, Google review URL, and custom message templates
• Contact Information: Customer names, phone numbers, and notes you add to track review requests
• Payment Information: Processed securely by Stripe; we do not store your card details
• Usage Data: How you interact with our service to improve the product

2. How We Use Your Information

We use your information to:

• Provide and maintain the thanksm8 service
• Process your subscription payments
• Send SMS review requests on your behalf (when you use this feature)
• Generate AI-powered review templates for your customers
• Send you important service updates
• Improve our product and customer experience

3. Third-Party Services

We use trusted third-party services to operate thanksm8:

• Clerk: Authentication and user management
• Stripe: Payment processing
• Twilio: SMS delivery (optional feature)
• Anthropic: AI-powered review generation
• Neon: Database hosting

Each of these services has their own privacy policy governing how they handle your data.

4. Data Security

We implement appropriate security measures to protect your personal information. All data is transmitted over HTTPS, and we use industry-standard encryption. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data
• Cancel your subscription at any time

To exercise these rights, please contact us at the email below.

6. Data Retention

We retain your data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal purposes.

7. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by email or through a notice on our website.

8. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at: hello@thanksm8.com