Terms of Service

1. Agreement to Terms

By accessing or using thanksm8, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.

2. Description of Service

thanksm8 is a review management platform that helps businesses collect and manage customer reviews. Our service includes contact management, AI-generated review templates, SMS delivery, and review tracking.

3. Account Registration

To use thanksm8, you must:

• Be at least 18 years old
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account

4. Acceptable Use

You agree not to use thanksm8 to:

• Send unsolicited or spam messages
• Generate fake or misleading reviews
• Violate any applicable laws or regulations
• Infringe on the rights of others
• Harass, abuse, or harm others
• Interfere with the proper functioning of the service

5. Customer Data

You are responsible for ensuring you have proper consent to store and contact customer information through our platform. You must comply with all applicable privacy and data protection laws, including obtaining consent before sending SMS messages.

6. Subscription and Payment

thanksm8 is a paid subscription service:

• Subscriptions are billed monthly
• Payment is processed securely through Stripe
• You can cancel your subscription at any time from your account settings
• Refunds are provided at our discretion
• We reserve the right to change pricing with 30 days notice

7. AI-Generated Content

Our service uses AI to generate review templates. These are suggestions only. You and your customers are responsible for reviewing and editing any AI-generated content before posting it as a review. We do not guarantee the accuracy or appropriateness of AI-generated content.

8. Intellectual Property

The thanksm8 service, including its design, features, and content, is owned by us and protected by intellectual property laws. You retain ownership of any data you upload to the service.

9. Limitation of Liability

To the maximum extent permitted by law, thanksm8 shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the service. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. We may modify, suspend, or discontinue features with reasonable notice where possible.

11. Termination

We may suspend or terminate your account if you violate these terms. Upon termination, your right to use the service ceases immediately. You may also terminate your account at any time by cancelling your subscription.

12. Changes to Terms

We may update these terms from time to time. We will notify you of material changes by email or through the service. Continued use after changes constitutes acceptance of the new terms.

13. Governing Law

These terms are governed by the laws of Australia. Any disputes shall be resolved in the courts of Australia.

14. Contact Us

If you have any questions about these terms, please contact us at: hello@thanksm8.com